Privacy Policy

1 Introduction

22phlove ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal data of all users of the 22phlove platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines.

As a platform serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond, 22phlove understands the importance of trust. We handle your personal data with the same discipline and precision that a champion brings to the ring — with purpose, care, and full accountability.

This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, the measures we take to keep it secure, and the rights available to you as a data subject under Philippine law.

2 Personal Data We Collect

22phlove collects only the personal data that is necessary to provide our services, comply with our legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — you must be 21 or older)
• Gender
• Nationality and country of residence
• Philippine mobile number
• Email address
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, PhilSys national ID, driver's license, or voter's ID)
• Proof of address documents (e.g., utility bills, bank statements, or government correspondence)
• Selfie or liveness verification images where required
• Source of funds documentation where required by AML regulations

2.3 Financial & Transaction Data

• GCash account number and registered name
• PayMaya, BPI, BDO, or Metrobank account details used for deposits or withdrawals
• Visa or Mastercard details (card number is tokenized and never stored in full)
• USDT wallet address where applicable
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps

2.4 Gaming Activity Data

• Bet history, game session logs, and wagering records
• Bonus usage and promotional participation records
• Responsible gaming settings, including deposit limits and self-exclusion status

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and platform interaction logs
• Cookie identifiers and similar tracking technologies

2.6 Communications Data

• Records of your communications with 22phlove customer support via live chat or email
• Feedback, complaints, and dispute records

3 How We Collect Your Data

22phlove collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Data collected automatically when you access the 22phlove platform, including through cookies, web beacons, and server logs.
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification service providers, and fraud prevention partners, solely for the purposes of verifying your identity and processing transactions.

4 How We Use Your Personal Data

22phlove processes your personal data for the following specific purposes:

22phlove does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or expressly consented to by you.

5 Legal Basis for Processing

22phlove processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and 22phlove — specifically, to provide you with access to the platform, process your bets, and handle your deposits and withdrawals.
• Legal obligation: Processing is required to comply with applicable Philippine laws and regulations, including KYC requirements, AML obligations, and PAGCOR-related regulatory requirements.
• Legitimate interests: Processing is necessary for the legitimate interests of 22phlove, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for processing — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences.

6 Data Sharing & Disclosure

22phlove does not sell, rent, or trade your personal data to any third party. We may share your personal data only in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the 22phlove platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, USDT processors), identity verification providers, cloud hosting providers, and customer support technology providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory & Legal Authorities

22phlove may disclose your personal data to Philippine government authorities, law enforcement agencies, or regulatory bodies (including PAGCOR and the Anti-Money Laundering Council) where required to do so by law, court order, or regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of 22phlove, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred.

6.4 With Your Consent

We may share your personal data with third parties in any other circumstances where you have given your explicit prior consent to such sharing.

7 Cookies & Tracking Technologies

22phlove uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our website. We use the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. You cannot opt out of these cookies while using the platform.
• Functional cookies: Used to remember your preferences, such as your language settings and responsible gaming limits.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the platform, helping us identify areas for improvement. No personally identifiable information is included in analytics reports.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 22phlove platform. We do not use third-party advertising cookies or cross-site tracking technologies.

8 Data Retention

22phlove retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in accordance with AML regulations and PAGCOR requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for three (3) years from the date of the last communication.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

9 Data Security

22phlove implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 22phlove platform.
• AES-256 encryption for sensitive data stored in our databases, including payment method details and KYC documents.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of our platform infrastructure.
• Strict access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis.
• Employee training on data protection and information security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 22phlove will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act.

10 Your Data Subject Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 22phlove:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that 22phlove holds about you.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data protection rights have been violated.

To exercise any of these rights, please contact the 22phlove Data Protection Officer by emailing [email protected]. We will respond to all verified requests within thirty (30) days of receipt.

11 Children's Privacy

The 22phlove platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the data, and return any deposits made.

If you are a parent or guardian and believe that your child has registered on the 22phlove platform, please contact our support team immediately at [email protected] so that we can take prompt action.

12 Third-Party Links

The 22phlove platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the 22phlove platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through or in connection with the 22phlove platform.

22phlove is not responsible for the privacy practices or content of any third-party websites, and the inclusion of a link to a third-party website does not constitute an endorsement of that website or its privacy practices.

13 Amendments to This Policy

22phlove reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. We will notify you of any material changes by posting a prominent notice on the 22phlove platform or by sending an email to your registered address at least seven (7) days before the changes take effect.

The date of the most recent revision is indicated at the top of this page. Your continued use of the 22phlove platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you must cease using the platform and may request account closure.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 22phlove handles your personal data, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have not been adequately addressed by 22phlove.